Full terms & conditions

1. DEFINITIONS 

Unless there is something in the subject or context to the contrary, the following meanings apply in these Terms & Conditions:

(a) “Agreed Location” means the event site at which the Owner places the Equipment as agreed between the Owner and the Hirer;

(b) “Booking Form” means the booking form located at https://www.tasmanianbigletterco.com.au/bookings-form or as otherwise provided to the Hirer by the Owner;

(c) “Equipment” means all the lighting, equipment and accessories supplied by the Owner to the Hirer; 

(d) “Hirer” means the person, firm or corporation hiring the Equipment from the Owner;

(e) “Hire Fee” means the amount stated in an invoice or invoices provided by the Owner to the Hirer from time to time in relation to the hire of the Equipment;

(f) “Hire Period” means the term stated in an invoice or invoices provided by the Owner to the Hirer from time to time in relation to the hire of the Equipment;

(g) “Owner” means the owner of the Equipment being the Tasmanian Big Letter Co (ACN 638 143 129) as trustee for the Brown Wolf Family Trust (ABN 84 783 614 334) and any name it may trade under for the rental of Equipment;

(h) “Terms” and “Terms and Conditions” means these terms and conditions of hire;

2. CONDITIONS OF HIRE

(a) The hiring of the Equipment will commence from the commencement date specified on your invoice and continue for the term specified. The Hirer is entitled to use the Equipment for the Hire Period. Any extension of the period must be agreed to by the Owner;

(b) The Hirer shall not remove the Equipment or any part thereof from the Agreed Location and position of its installation without consent from the Owner;

(c) The Hirer acknowledges that he/she has received adequate instruction on the correct use of the Equipment, which includes demonstration or verbal instructions;

(d) The Hirer agrees not to use the Equipment anywhere other than the Agreed Location and not to use the Equipment for purposes different to the Equipment’s general designated purpose and specified suitability (such as indoor versus outdoor use);

(e) The Hirer acknowledges responsibility for the Equipment and is liable for any damage and indemnifies the Owner for any loss or damage incurred due to the Hirer’s use of the Equipment;

3. PAYMENT

(a) The Hirer agrees to pay the Owner the Hire Fee specified for the Equipment for the Hire Period including any applicable GST, penalties, levies or freight and/or other charges relevant to these Terms & Conditions;

(b) The Hire Fee must be paid to the Owner prior to the commencement date of the Hire Period or the booking may be cancelled;

(c) Equipment not returned on time or able to be collected on time and in accordance with these Terms & Conditions will be subject to a continuance of the agreed rental until return or collection is complete;

(d) Payment of the Hire Fee for hire of Equipment must be made by; 

(i) 30% of the agreed Hire Fee upon confirmation of order (“deposit”); and 

(ii) the balance of the agreed Hire Fee made at least 30 days prior to delivery of the Equipment. Payment must be made by bank transfer or as otherwise specified in the invoice provided to the Hirer by the Owner;

(e) The Owner requires a complete Booking Form. An order will not be confirmed until a Booking Form is endorsed and supplied to the Owner;

(f) All orders placed less than thirty (30) days from delivery require full payment to confirm the booking;

(h) All prices on the Owner’s website are in Australian Dollars (AUD);

(i) All custom built or special purchase equipment requires full payment at point of booking in order to commence manufacture or buying process;

4. CANCELLATION

The Hirer may cancel an order but may forfeit any Hire Fee paid as follows:

(a) Deposits are non-refundable;

(b) Bookings which are cancelled or where item quantities are reduced prior to sixty (60) days of the day of the commencement of the Hire Period, the full amount minus the 30% deposit will be refunded;

(c) Bookings which are cancelled or where items quantities are reduced within sixty (60) days of the day of the commencement of the Hire Period, half the amount paid, minus the deposit will be refunded;

(d) Bookings which are cancelled or where item quantities reduced within thirty (30) days of the day of the commencement of the Hire Period, no refund will be given.

5. DELIVERY & COLLECTION

(a) The Equipment must be returned in a reasonably clean state or a cleaning fee may apply;

(b) The Hirer must allow any of the Owner’s representatives access to the Equipment at all reasonable times;

(c) The Hirer must provide safe and proper access to and at the Agreed Location;

(d) The Hirer is liable for all injury, loss or damage suffered by the Owner, its employees or agents while at the Agreed Location;

(e) Prices quoted are for delivery on street level. Extra charges may be applicable for delivery to and removal from higher or lower levels or for difficult terrain;

6. DAMAGE

(a) The Hirer is responsible for the Equipment from the time of delivery until collection by the Owner and shall pay for all Equipment damage or loss which is caused by the Hirer, the Hirer’s guests or any other persons. Including but not limited to;

(i) damage resulting from overloading, exceeding rated capacity, misuse, abuse or improper servicing of the Equipment;

(ii) damage due to mysterious disappearance of the Equipment;

(iii) damage caused by the use or operation of Equipment in contravention of any of the conditions of these Terms & Conditions;

(iv) damage to, or loss of, the Equipment from any unknown cause;

(b) The Hirer shall protect the Equipment from the elements including rain and moisture during the Hire Period, time of delivery, use, storage and/or waiting period before the Equipment is picked-up by the Owner or their representative;

(c) The Owner shall not be liable for any loss or damage caused to any person, property, animal or things whatsoever arising from the use of the Equipment hereby hired and the Hirer indemnifies the Owner in respect to any claims for such loss or damage;

(d) Where the Hirer is more than one person liability shall be joint and several;

(e) By making a booking through either submitting a booking form, deposit/payment or remittance of funds, the Hirer acknowledges and agrees to the Terms and Conditions;

(f) In no event shall the Owner be responsible for any loss of or damage to any property or injury to person/s caused by the Equipment. The Hirer agrees that in all circumstances, the Owner is not liable for indirect or consequential damages;

7. Social Media

Tasmanian Big Letter Co uses social media including but not limited to Facebook and Instagram to adverise and showcase our stock. If the hirer does not want images from your event used for our advertising, please let us know prior to your event.